The Southwest Airline mess in late December is the stuff of nightmares for business leaders, but those in the Senior Living field can learn from those mistakes.
We now know that it was a combination of a huge winter storm, outdated scheduling software, and supply/process failures that led to the enormous number of flight cancellations that ruined the holiday season for roughly two million flyers.
While a corporate board committee and an outside consultant dig into the details of the issues to try to make sure that this experience does not happen again, one lesson is immediately clear….
